SERVICE- more than emergency repairs

Osby Parca AB offers the opportunity to sign favorable and cost-effective service agreements.

Efficient and safe operation is largely about competence, preventive maintenance and effective remedial repairs.
Through our service organization, you can sign an agreement for preventive maintenance service. Our service technicians are trained internally with us and have extensive knowledge of your particular boilers/heating systems.

The benefits
• Continuous service increases the life of the boiler
• Regular inspection increases boiler reliability
• Planned downtime ensures maximum availability of the boiler
• Remedial repairs prevent unplanned downtime
• Recommendations on operation
• Minimization of repair costs
• Ongoing training and product support via phone and email

The agreements
Every customer is unique, with varying needs. That is why we offer customer-specific service agreements. In addition to taking care of service and all planned maintenance, we are available in the event of an accident to minimize downtime. Customers with service agreements are prioritized in the daily work. Our service technicians are on site at the agreed time and will help solve your problems.

Spare parts
In addition to a service agreement, we can tailor advantageous spare parts proposals. These contain wearing parts that are used for scheduled maintenance, but may also contain critical components that are important for daily operations.

Service/repair

Here you can book service/repair or request a quote. Please provide as much information as possible, such as article number for faster handling. We will take care of your request as soon as possible.

Customers with Service agreement are prioritized.

Desired service
- Book service
- Book repair
- Request service offer
- Request a repair offer
- Request a service agreement quote
Purchaser/Company*
Contact*
Phone*
E-mail*
Billing address*
Street address City ZIP / Postal code Country
Order nummer
Boiler type*
Boiler serial number (found on data plate, often starts with K)*
Installation address*
Street address City ZIP / Postal Code Country
Contact on the installation address*
Phone*
E-mail*
Issue type
- Emergency
- Normal
Other information
Upload file
Drop files here or

Accepted file types: jpg, jpeg, gif, png, pdf, Max. file size: 500 MB.
Phone
This field is for validation purposes and should be left unchanged.

Claims / Warranty

All complaints must be registered via the complaint form.
Provide as much information as possible, such as any article number, for faster processing.
We will take care of your request as soon as possible.

Customers with Service agreement are prioritized.

Type
- Claim
- Warranty
Contact person*
Client, if not same as contact person
Country
Country
Telephone number (with country prefix)*
E-mail*
Order number
Boiler type*
Boiler serial number (found on data plate, often starts with K)*
Description of error*
Upload file
Drop files here or

Accepted file types: jpg, jpeg, gif, png, pdf, Max. file size: 500 MB.
Description of defect parts
Unit number
Unit denomination
Quantity
Comments
This field is for validation purposes and should be left unchanged.

Service agreement

Osby Parca offers the opportunity to sign beneficial and cost-effective service agreements.

Advantages

Continuous service increases the life of the boiler
Regular supervision increases the boiler’s reliability
Planned shutdowns ensure the boiler’s maximum availability
Remedial repairs prevents unplanned shutdown
Recommendations about operation
Minimization of repair costs
Ongoing training and product support by phone and e-mail

Each customer is unique with varying needs. That is why we offer customer-specific service agreements. In addition to taking care of service and all planned maintenance, we are available in the event of an accident to minimize downtime. Customers with service agreements are prioritized in the daily work. Our service technician is on site at the agreed time and will help solve your problem.

Spare parts
In addition to a service agreement, we can tailor advantageous spare parts proposals. These contain wearing parts that are used in planned maintenance but may also contain critical components that are important for daily operations.

Inspection of solid fuel boiler or oil boiler.
We offer an inspection of your existing boiler. This includes, among other things, a:

Visual inspection of the boiler exterior.
Visual inspection of the boiler’s interior.
Visual inspection of the boiler additional equipment.
Control of function, such as roster movement and hydraulic function.
Any urgent problems are dealt with immediately. Ev. spare part is invoiced.
A proposal for action is presented.

Control/service electric boiler.
We offer a service for your boiler at a very good price. This includes, among other things, a:

Visual inspection of the boiler exterior.
Visual inspection of the boiler’s interior.
Check-up and resistance measuring of immersion heaters.
Control of the control system functions.
Insulation resistance check-up.
Check-up of the resistance value of the boiler’s sensors.
Re-tightening of the power cable connections according to the current torque.
Urgent problems are dealt with immediately. Any spare parts are invoiced.

Contact service

ATTENTION! We prioritize customers with service contracts and cannot promise quick feedback or answers to general “support” questions.
If you can’t reach us by phone, please report your matter by filling in the valid form above or send us an e-mail.

First of all, we ask you to read through the applicable installation and maintenance manual. If this is missing, it can be found under downloads, see the main menu!

ALL new claims and warranty issues MUST be reported via the form above. If not, we won’t be able to help you and the response time will be extended.